Last week I complained about Mierce Miniatures and to their credit they've addressed my concerns.
Like many others who'd ordered from Maelstrom Games during their 'fire sale' I'd been left without the miniatures I'd ordered. And due to the discounts offered, this order was quite substantial. Despite emails to both Maelstrom during October-November last year, and emails to Mierce earlier this year, I heard nothing.
It seems that although many did have their models delivered, other orders slipped through the cracks. I must've been one of those. I assumed that was that - I'd get nothing.
Seeing the recent new releases for Mierce I decided to email them one more time, and I wrote about how annoyed I was on this blog.
Mierce responded and agreed to fulfil my missing order. They were very gracious about the situation too.
I don't think we'll ever really know what happened with the collapse of Maelstrom. It seems to me that things were stretched far too far and eventually broke. There's a fair discussion of this in the comments here, so I won't repeat things here.
So what do I think of Mierce now? I'll certainly give them the benefit of doubt. Whatever their recent history there's no denying their models are fantastic. When my missing order arrives I'll do some out-of-the-box reviews to demonstrate this.
And based on the customer service I've received I will order from them again. Assuming my models arrive in good order, I'll be recommending them to others too.